We will always endeavour to give you the highest standard of service, however should you ever have cause to make a complaint we will address all complaints seriously, promptly, fairly and completely; and deal with FCA-eligible complainants in accordance with the FCA’s Rules. FCA-eligible complainants are private individuals or micro-enterprises (i.e. turnover up to €2m and employs fewer than 10 staff), or a Charity with a Turnover of less than £1m, or a trustee of a trust with net assets of less than £1m. Our complaints procedure is available on request.
If you need to make a complaint please contact our Compliance Officer who will ensure your complaint is acknowledged, adequately investigated, dealt with fairly and will endeavour to provide you with a prompt response.
Mr David Rowe, ACII
140 Fenchurch Street
Telephone: +44 (0)203 773 2329
If your complaint concerns a Lloyd’s policy or a Lloyd’s underwriter you should contact them directly. Alternatively, you may contact the Lloyd’s Complaints Team.
One Lime Street
London EC3M 7HA
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
If you remain dissatisfied with our, or where applicable a Lloyd’s underwriter’s or Lloyd’s response and you fit the above criteria of an FCA-eligible complainant you may be entitled to refer your complaint to:
If you would like to talk through any of the Ambris products we’d be delighted to discuss it with you. Use the form below or call us on +44 (0) 20 3773 2345.
Automobile physical damage
Commercial General Liability