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We will always endeavour to give you the highest standard of service, however should you ever have cause to make a complaint we will address all complaints seriously, promptly, fairly and completely; and deal with FCA-eligible complainants in accordance with the FCA’s Rules. FCA-eligible complainants are

  • Consumer customers, i.e. a private individual insuring for non-business purposes;
  • Micro-Enterprises, i.e.
    • annual turnover or balance sheet doesn’t exceed €2m and
    • employs fewer than 10 staff;
  • Small Business, i.e. not a Micro-Enterprise but has
    • annual turnover of less than £6.5m and
    • either (i) employs fewer than 50 staff; OR (ii) has balance sheet less than £5m
  • a Charity with Turnover of less than £6.5m;
  • a trustee of a trust with net assets of less than £5m.


If you need to make a complaint please contact our Compliance Officer who will ensure your complaint is acknowledged, adequately investigated, dealt with fairly and will endeavour to provide you with a prompt response.

Mr David Rowe, ACII
Compliance Officer
Ambris LLP
140 Fenchurch Street
Telephone: +44 (0)203 773 2329

If your complaint concerns a Lloyd’s policy or a Lloyd’s underwriter you should contact them directly. Alternatively, you may contact the Lloyd’s Complaints Team.

One Lime Street
London EC3M 7HA
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225

If you remain dissatisfied with our, or where applicable a Lloyd’s underwriter’s or Lloyd’s response, and you fit the above criteria of an FCA-eligible complainant you may be entitled to refer your complaint to:

Financial Ombudsman Service
Exchange Tower
E14 9SR
Telephone: +44 (0)300 123 9 123

If you would like to talk through any of the Ambris products we’d be delighted to discuss it with you. Use the form below or call us on +44 (0) 20 3773 2345.

To talk to us about our products call us on +44 (0) 20 3773 2345.

Broker at Lloyds

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